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Senior Service Now Developer (ITAM)

Purpose of the Role
JLL's Enterprise Service Management (ESM) team is hiring a mid-to-senior ServiceNow ITAM Developer, based onsite in Mexico, to design, build, and roll out the Hardware Asset Management (HAM) Advanced and Software Asset Management Professional (SAM Pro) modules on JLL's ServiceNow platform for stakeholders across the enterprise. This role is accountable for hands-on configuration, scripting,



and integration work that moves JLL's IT asset management capability from foundational tracking toward advanced, automated hardware lifecycle and software license management.

This developer is expected to help transform ESM's asset management practice into a governed, value-generating capability — one that gives the business trustworthy hardware and software data, defensible license-compliance positions, and measurable cost-avoidance outcomes, and that applies AI and agentic AI, where genuinely fit for purpose, to reduce manual asset-management effort rather than adding automation for its own sake.

Three key qualifications are necessary to be successful in this role: (1) strong automation and development skill, including coding ability for web applications, to configure and extend ServiceNow's HAM Advanced and SAM Pro modules; (2) ITSM/ITIL expertise at large-enterprise scale, paired with a proven track record of using AI and agentic AI to modernize IT Service Managem

📌 Senior Service Now Developer (Guadalajara)
🏢 Jll
📍 Guadalajara