We are looking for a proactive and ownership-driven professional to join our support team. The adecuado candidate should have experience in Incident Management, Postmortem/Root Cause Analysis, Unix/Linux, and SQL. The role requires strong analytical and troubleshooting skills to resolve production issues, drive problem management activities, and prevent recurring incidents.

Key Responsibilities:
• Manage and resolve production incidents within defined SLAs.
• Perform root cause and postmortem analysis for critical incidents.
• Troubleshoot application and system issues using Unix/Linux and SQL.
• Coordinate with cross-functional teams to drive issue resolution.
• Communicate effectively with stakeholders and provide timely updates.




• Take end-to-end ownership of issues and drive them to closure.
• Identify opportunities for process improvements and operational excellence.

Required Skills:
• Incident Management
• Postmortem Analysis / Root Cause Analysis (RCA)
• Unix/Linux
• SQL
• Strong ownership and problem-solving mindset
• Excellent communication and stakeholder management skills

Experience: 3-8 years (can be adjusted as needed)
Note: This position is Hybrid in CDMX or Guadalajara, we expect you to attend 4 days a month to the office.

📌 Incident Management/ Production Support Engineer (Guadalajara)
🏢 Coforge
📍 Guadalajara