About The Role

We are seeking a Senior Ecommerce Account Manager to lead high-value ecommerce client accounts and oversee the internal pod responsible for strategy, execution, communication, and performance.

This is an agency-side, client-facing role focused on account ownership, strategic direction, cross-functional team leadership, and quality assurance across paid media, creative, email/SMS, CRO, and full-funnel ecommerce initiatives.

The Agency Key Account Manager goes beyond traditional client service or relationship management. This person is expected to understand account performance, identify growth opportunities, guide internal teams, challenge weak execution, and communicate strategy clearly to clients.

You will work closely with Strategists, Creative Directors, Media Buyers, Designers, Email/Lifecycle teams, VAs, and leadership to ensure client deliverables are aligned with agency standards, client goals, and performance opportunities.

Benefits

• Monthly salary: $1,800 - $2,000 USD
• Major and minor medical expense insurance.
• Christmas bonus.
• Mental health support.




• Up to 3 days of sick leave with full pay.
• Vacation bonus equivalent to 25% of the corresponding vacation days.
• Professional Growth & Upskilling Opportunity.
• Paid Time Off: Team members receive 5 PTO days from day one. After the first year of employment, PTO increases to 15 days per year, with additional days added based on tenure.

Key Responsibilities

• Serve as the main point of contact for assigned clients, providing proactive communication, performance updates, strategic guidance, and clear next steps.
• Own the strategic direction and day-to-day account leadership for assigned ecommerce clients within your pod.
• Lead internal pod coordination across Paid Media, Email/SMS, Creative, CRO, Design, and VA support to ensure work is delivered accurately, on time, and aligned with client goals.
• Review account performance across platforms such as Meta, Google Ads, Klaviyo, Sh

📌 Senior Ecommerce Account Manager (México)
🏢 Bloom Digitals
📍 México