Position Overview

We are seeking a detail-oriented, organized, and dependable Marketplace Operations Coordinator to run the day-to-day operations of our ecommerce marketplace business across Amazon, Walmart, Target Plus, Mercado Libre, and other LATAM marketplaces.
This role reports to the Ecommerce Director and handles the hands-on work that keeps our marketplaces running: listing maintenance, inventory and shipment tasks, support cases, buyer messages, promotion setup, reimbursement claims, and compliance documentation. Strategy, pricing, advertising, and financial analysis are owned by other members of the Ecommerce team; this role carries out approved plans and flags issues quickly.
The idóneo candidate is highly organized, follows process carefully, and is comfortable working in Seller Central, Walmart Seller Center, and similar platforms every day. They use AI tools such as Claude, connected to our marketplace data, to run standard checks and reports, and they verify the results before acting on them.

Key Responsibilities
1. Daily Marketplace Operations




• Run daily checks across Amazon, Walmart, Target Plus, Mercado Libre, and other LATAM marketplaces for suppressed or inactive listings, Buy Box loss, out-of-stocks, and account health alerts, and resolve or escalate each issue.
• Open and manage marketplace support cases, ensuring timely follow-up and resolution, and maintain the case log.
• Respond to Amazon buyer messages and Walmart customer inquiries within marketplace response-time requirements, escalating product or quality concerns.
• Process marketplace returns, refund requests, cancellations, and order exceptions, and acknowledge and confirm shipment on seller-fulfilled Walmart orders.
• Monitor for pricing errors, MAP violations, and unauthorized sellers, and report findings to the Ecommerce Director. This role does not make price changes.

2. Inventory & Fulfillment
• Flag out-of-stock and aging inventory risks to Operations and Supply Chain, who o

📌 Marketplace Operations Coordinator (Ciudad de México)
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