Job Description
As a Geek Squad Senior Repair Technician (Agent), you’ll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services in accordance with Geek Squad’s high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results. Internally, this role is known as a CIA Agent.

What you’ll do
• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up

• Communicate department goals and other important information to team members in a clear, accurate and timely manner

• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues

• Provide coaching to agents to develop their customer service and technology repair skills





• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service

Basic qualifications
• 1 year of experience in diagnosing and repairing PCs or consumer electronics

• 1 year of customer service experience

• 1 year of leadership experience, including coaching, training and recognition

Preferred qualifications
• Experience working with Windows operating systems

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:
• Competitive pay

• Great employee discount

• Financial savings and retirement resources

• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, wher

📌 Geek Squad Senior Repair Technician (San Antonio Texas)
🏢 Best Buy
📍 San Antonio Texas