Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Contact Center, Scheduler

Who is Mastercard?
Mastercard is a general technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ,



drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Contact Center team is looking for an Associate Specialist to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role
• Manages a team and monitors its day-to-day operations making sure that support delivered to customers meet the established product/service standards and follows policies and procedures.
• Leads small to medium-sized process or operational improvement efforts and initiatives aimed towards delivering a better customer service.
• Responsible in the creation, updating and documentation of proce

📌 Specialist, Contact Center, Scheduler (Ciudad de México)
🏢 Mastercard
📍 Ciudad de México