With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the Job

As a Customer Support Supervisor, you will lead and empower a dedicated team of Customer Support Representatives to deliver exceptional service across OpenTable's integral restaurant and diner network. You will drive operational excellence, foster team development, and champion customer advocacy in a collaborative, fast-paced environment. By partnering closely with peers across the business,



you will elevate support quality and ensure our partners and diners receive seamless hospitality solutions.

Responsibilities

• Build, coach, and develop a high-performing team of Customer Support Representatives to achieve operational and service quality targets.

• Foster a collaborative and inclusive team environment centered on continuous learning, performance development, and accountability.

• Communicate effectively and facilitate engaging presentations to diverse internal and external audiences.

• Partner with cross-functional peers to identify, establish, and implement standard support methodologies and best practices.

• Navigate challenging performance conversations constructively while maintaining a supportive and positive team atmosphere.

• Manage team schedules and resources flexibly to support evolving business and customer needs.

Minimum Qualifications

• 2+ years of supervisory experien

📌 Customer Support Supervisor (Ciudad de México)
🏢 Opentable
📍 Ciudad de México