Sales Team Lead – Bilingual (English/Spanish)
GenesisBPO | Polanco, CDMX | On-site | Full-time
Schedule: Monday–Friday, 8:00 AM–5:00 PM (7:00 AM–4:00 PM during U.S. daylight saving time). No evenings, no weekends.
About the Role
You’ll lead a team of bilingual sales agents selling same-day-funded loans to U.S. applicants. Reporting to the New Business Manager, you’ll own the day-to-day performance of the sales floor: speed to contact, conversion, funding quality, and agent development.
This is a leadership role, not a senior agent role. You’ll make decisions, hold people accountable, and coach your team to improve.
Compensation & Benefits
• Base salary: $25,000 MXN gross per month
• Monthly performance bonus
• Attendance bonus: $2,000 MXN per month
• Grocery vouchers: 10% of base salary after the 90-day probation period
• Paid training from day one
• Work-life balance: weekdays only, no evening or weekend shifts

What You’ll Own
Floor & Lead Management
• Monitor speed to contact and enforce the contact cadence in real time
• Identify stuck applications (pendings)



and drive them to resolution the same day
• Track team and individual metrics daily, and act on deviations before they become trends
• Contribute to process improvements in lead management and the sales process

Coaching & Development
• Run weekly one-on-one coaching sessions with each agent
• Use QA scorecards to coach specific behaviors: discovery, rapport, asking for the close, and personalized follow-up
• Support the onboarding and progression of new agents

What We’re Looking For
Required
• Fluent English, written and spoken
• 2+ years in phone sales, lending, or collections, with a proven record of meeting quota
• 2+ years leading or supervising a sales team in a formal Team Lead, Supervisor, or Coach role
• Experience coaching from call recordings or QA scorecards
• Proven ability to manage performance conversations and disciplinary processes
• Experience handling sensitive or confidential informatio

📌 New Loans Team Lead (Ciudad de México)
🏢 Genesis BPO
📍 Ciudad de México