Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Senior AI Platform Engineer
Mexico

Role Overview:
The Senior AI Platform Engineer shapes the reliability, security, and scalability of the enterprise AI ecosystem that thousands of Genesys employees rely on to work more effectively. This role owns critical capabilities across platforms including Claude, ChatGPT Enterprise, Cursor, Amazon Q, and internal AI services, turning rapidly evolving AI technologies into dependable enterprise services with strong operational and governance foundations.




You will operate at the intersection of AI platform engineering, automation, reliability, identity, and governance. You will influence strategy across Engineering, Security, Privacy, Legal, Compliance, Internal Audit, and business teams, translating enterprise requirements into scalable technical controls, integrations, and self-service capabilities.
Your work will enable employees to use AI safely and effectively while improving platform availability, operational efficiency, cost visibility, and audit readiness. You will also help advance Genesys Cloud and the broader company AI strategy by building reusable engineering patterns that reflect empathy for users, strong collaboration across teams, and ambitious thinking about how AI can improve customer and employee experiences.
The role provides exposure to enterprise AI architecture, agentic systems, platform governance, and organization-wide AI initiatives, with opportunities

📌 Sr. AI Platform Engineer (Ciudad de México)
🏢 Genesys
📍 Ciudad de México