Job Title:
Customer Experience Representative - MXO
Department:
Customer Service & Contact Center Operations
Country:
Mexico
State/Province:
Querétaro
City:
Querétaro
Full/Part Time:
Full time
Job Summary:
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential. This position is with Hunt Mexicana, S.A de C.V.
Job Description:
Key Responsibilities: • Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth • Monitor and support on-time delivery, damage-free services,



and accurate billing • Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures • Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations • Enter customer orders into the order management system to track loads and provide necessary information to operations teams • Obtain and document approval for accessorial charges and spot rates for assigned customers • Serve as a point of contact for customers regarding load updates and capacity availability
Qualifications:
Minimum Qualifications: Must be legally entitled to work in Mexico
Bachelor's Degree OR High School Diploma with up to 1-2 years of Customer Service or Sales experience
Bilingual in English/Spanish

Preferred Qualifications: Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
Ability to adjust to new or changing assignments and processes
Ability to maintain composure under pressure
Ability to manage multiple priorities
Ability

📌 Customer Experience Representative (Santiago de Querétaro)
🏢 J.B. Hunt Transport Services
📍 Santiago de Querétaro