Scope of role for WIFI contractor position: Hope this is sufficient.

• Primary Responsibility is to support all WIFI severity incidents globally and provide expertise in resolution.

• Have Strong working knowledge of Wi-Fi infrastructure – Juniper/MIST would be preferred.

• Working with other IT teams including Incident Management during crisis and represent Connectivity.

• Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.

• Drive down infrastructure service outages and repeat failures.

• Present during Post Incident Reviews.

• Ensure global standards are set and adhered to.

• Work with Service Providers, ensuring contractual service is delivered and work with them on Continuous Improvement.

• Strong technical skills for handling Wi-Fi Incidents

• Strong understanding of Data Networks Topologies and protocols.

• Drive to improve the services we provide to our business.

• Need to be a good team player and able to collaborate at all levels.

• Experience of Working to ITIL/Agile Standards/Framework.





• Strong communication skills and be able to communicate at all levels within the business

Deliverables.

• Help support MTTR reduction.

• Reduce the number of WIFI related incidents/tickets.

• Help and consolidate WIFI process in the team.

• Share WIFI knowledge with wider team.

Responsibilities

• Primary Responsibility is to support all WIFI severity incidents globally and provide expertise in resolution.

• Have Strong working knowledge of Wi-Fi infrastructure – Juniper/MIST would be preferred.

• Working with other IT teams including Incident Management during crisis and represent Connectivity.

• Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.

• Drive down infrastructure service outages and repeat failures.

• Present during Post Incident Reviews.

• Ensure general standards are set and adhered to.

• Work with Service Providers, ensuring

📌 Wifi Engineer (Ciudad de México)
🏢 EXL
📍 Ciudad de México