About the Role:

As a CSOM, you will manage a portfolio of mid-market publisher accounts, combining technical depth, data-driven decision-making, and strong relationship management. You will play a central role in optimizing publisher monetization while adapting to regional market dynamics, compliance requirements, and client expectations.

What You'll Do:

• Manage end-to-end publisher account setup, optimization, and troubleshooting.

• Execute technical integrations on time with a high standard of service.

• Provide proactive yield improvement recommendations based on performance data.

• Deliver customer support within SLAs aligned to regional business hours.

• Partner with regional Sales and Business Development teams to drive account growth.

• Ensure adherence to applicable regional regulations including GDPR and CCPA.

• Collaborate cross-functionally with Sales, Product, Engineering, and Business Development.

• Produce data-driven reports with actionable insights and competitive context.

• Resolve escalations related to integrations, discrepancies, and brand safety.





• Maintain accurate Salesforce and JIRA records.

• Develop and contribute to region-specific best practices and operational playbooks.

• Leverage AI tools to accelerate analysis, identify optimization opportunities, improve response quality, and streamline recurring operational tasks.

Who You Are:

• 2 – 7 years of experience in programmatic advertising or SSP/DSP operations

• Strong knowledge of Header Bidding, oRTB, RTB/PMP, and Ad Networks

• Experience with SSPs, GAM 360, and Prebid integrations

• Proficiency in Excel (macros preferred); SQL experience a plus

• Skilled at analyzing complex datasets to identify trends and performance anomalies

• Familiarity with debugging tools such as Charles, Fiddler, and browser console

• Strong understanding of regional ad ecosystems and data privacy regulations

• Fluent in English; proficiency in a regional language is a plus

Additional In

📌 Customer Success Operations Manager (Ciudad de México)
🏢 PubMatic
📍 Ciudad de México