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Job Category
Software Engineering
Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Software Engineer — Automation & Reliability
Junior (AMTS) | SSR (MTS)
Mexico City

About the role
Help build the next generation of AI-powered engineering. Join our AI-native Academy as an early-career software engineer to solve real production challenges,



build intelligent automation and strengthen system reliability. With hands-on guidance from a senior mentor, you’ll combine software development with production support experience, building the skills to grow into broader product and platform engineering roles.
You’ll investigate support cases, troubleshoot production issues and participate in support rotations—gaining firsthand insight into how complex systems work and where they can improve. Your mandate goes beyond resolving individual issues: you’ll build software, AI agents and tools that eliminate recurring manual work and prevent problems from returning.
Your projects could include agentic Tier 1/2 case automation, automated access workflows, technical knowledge retrieval, log analysis and system hardening. You’ll write, test, review and deploy code, with opportunities to own improvements from identifying the problem to measuring the result.
As

📌 Software Engineer (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México