Job Title:
Customer Experience Appointment Representative - MXO
Department:
Administration, Facilities & Secretarial
Country:
Mexico
State/Province:
Querétaro
City:
Querétaro
Full/Part Time:
Full time
Job Summary:
Under direct supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries. This position is with Hunt Mexicana, S.A de C.V.
Job Description:
Key Responsibilities: • Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction • Build, maintain, and nurture relationships with new customers, existing customers,



and other business segments • Provide documentation to validate customer disputes • Resolve appointment requests for key customers with delivery dates within locked out areas • Track trailer pools to see if customer has available empties to determine scheduling • Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction • Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service
Qualifications:
Minimum Qualifications: Must be legally entitled to work in Mexico
High School Diploma with 1-2 year of working experience
Bilingual in English/Spanish

Preferred Qualifications: Bachelor's Degree with 1-2 year of working experience
Ability to multitask
Ability to communicate effectively over the phone all medium
Ability to embrace change
Proficient time-management skills
Ability to handle a stressful work-environment

This position is not eligible for employment-based sponsorship.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geog

📌 Customer Experience Appointment Representative (Santiago de Querétaro)
🏢 J.B. Hunt Transport Services
📍 Santiago de Querétaro