Role purpose

The Senior Engineering Manager for Digital and Integration leads the engineering teams that build customer-facing mobile and web experiences and connect them securely to enterprise services. This role carries both technical and people accountability: setting engineering direction, shaping solution design, developing leaders and teams, and ensuring predictable delivery and resilient operations. You will partner with product, design, API, architecture, data, cybersecurity, operations and business teams to turn the Americas digital roadmap into accessible, high-performing and trusted customer journeys.

Main activities

• Own the engineering strategy and execution roadmap for mobile, web, digital experience layers and the integration components that connect channels to enterprise platforms.

• Guide architecture for responsive web and native or cross-platform mobile applications, backend-for-frontend services, orchestration, events, caching, content delivery and third-party integrations.





• Translate product priorities and customer research into executable engineering plans, balancing speed, quality, accessibility, reuse, regulatory commitments and technical debt.

• Work with the API Platforms leader to define clear service contracts, integration patterns, dependency plans and end-to-end ownership across digital journeys.

• Remain technically engaged through architecture and design reviews, engineering health reviews, critical code or implementation discussions, and leadership during major incidents.

• Embed secure software development, automated testing, continuous delivery, feature management, telemetry and experimentation into the digital delivery lifecycle.

• Own non-functional quality across performance, resilience, accessibility, compatibility, privacy, fraud controls and production support for digital channels.

• Establish effective release, incident, problem and service-management practices, using production insights and customer feedback to

📌 Senior Engineering Manager for Digital and Integration (México)
🏢 HSBC Global Services
📍 México