Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The role of Salesforce Administrator within our Salesforce Center of Excellence requires a dedicated individual. This person will support the deployment of the Sales Cloud platform used daily by our commercial team.
You'll handle the success of your configuration stories completely. Follow guidelines to develop solutions that evolve with the business rather than simply checking a box.

What you'll do

• Build flows and other automation using guidelines, keeping solutions clean, well-documented, and easy for the next admin to pick up
• Partner with product managers, developers, and QA teams to make sure what we build actually solves the underlying problem
• Configure and maintain core Sales Cloud capabilities: opportunity and pipeline management, lead routing and assignment, forecasting, territory management,



and quote-to-cash processes
• Manage the Salesforce-side configuration for integrations with third-party sales tools; our operational teams handle the majority of work on the third-party side
• Use AI tools like Claude and Copilot as part of your everyday workflow, from configuration and documentation to fix
• Participate in and lead daily configuration review calls, reviewing peer solutions and sharing feedback
• Research and resolve raised Tier 2 support cases, spotting opportunities for automation, access improvements, or security fixes along the way
• Document processes and how-to guides for a general user base. Identify, document, and solve bugs, and develop fixes
• Collaborate on a SCRUM team using Jira, with colleagues across the globe. Support deployment activities using Gearset
• Cover occasional hypercare shifts after major deployments, which may fall outside standard hours or on wee

📌 Salesforce System Administrator (Ciudad de México)
🏢 American Express Global Business Travel
📍 Ciudad de México