Location: Mexico (Remote, Ideally based in GDL or CDMX)
Employment Type: Full-Time Contractor
Compensation: 50,000 MXN / month
About Calavera New York: Calavera New York is an innovative and fast-growing diamond and jewelry e-commerce brand. We are looking for a highly organized, proactive, and experienced Customer Service Manager to take ownership of our customer experience, oversee order fulfillment and shipping issues, and lead our customer support team.
The Role This is a remote contractor position that serves as the backbone of our customer experience. You will own every touchpoint between our customers and our brand after they click "buy," from answering pre-purchase questions to resolving shipping issues and handling returns. You will work closely with our operations and marketing teams to keep things running smoothly. In addition to hands-on support, including taking phone calls with customers, you will manage and guide a small customer service team of two people. We are a fast-moving company, so we need someone who is extremely agile, independent,



and able to operate effectively with minimal oversight.
Mandatory Requirements (Please Read Carefully): C1/C2 Advanced English Proficiency: This is completely non-negotiable. You must have advanced written and spoken English fluency to communicate with our US-based customers over email, chat, and phone. This will be assessed during the interview process.
US Company Experience: You must have previous experience working at a US-based e-commerce or tech company. Schedule:
Monday through Friday, 9:00 AM – 6:00 PM (depending on region).
Key Responsibilities Customer Support Ownership: Manage and respond to customer inquiries across email, chat, and phone, ensuring every customer receives fast, professional, and personalized service that reflects a luxury brand experience.
Phone Support: Take inbound and outbound calls with customers to answer questions, resolve issues, and assist with high-value purchases.
Team Leaders

📌 Customer service manager (Jalisco)
🏢 Calavera New York
📍 Jalisco