What You’ll Be Doing Deliver Tailored Demonstrations: Configure and deliver engaging, value-mapped product presentations showcasing Zendesk’s core capabilities, including automated AI agents and messaging workflows. Support Discovery & Scoping: Assist in technical discovery conversations to uncover operational challenges, system dependencies, and integration requirements from prospects. Build Standard POCs: Build out standard sandbox environments and proof-of-concept setups that accurately validate Zendesk’s ability to solve the customer’s immediate requirements. Address Technical Questionnaires: Take ownership of standard security, architectural, and RFP/RFI questionnaires to support deal progression. Leverage Internal Best Practices: Adopt internal framework templates, scripts, and pre-built API recipes to ensure high-quality and consistent technical deliverables. What You Bring Education: Bachelor’s degree in a technical or business discipline, or equivalent practical technology experience. Experience: 2-4 years of experience in solution engineering, technical support,



implementation consulting, or customer success within a B2 B Saa S environment. Technical Basics: Comfortable working with APIs, JSON structures, webhooks, and modern web browser troubleshooting tools. AI Fluency: AI-fluent with a strong understanding of the generative AI landscape, model capabilities, and conversational workflow architecture. Domain Knowledge: Baseline understanding of customer service metrics, CRM systems, or standard help desk workflows. Travel Commitment: Ability and willingness to travel up to 25% annually for regional customer presentations and team events. Preferred Qualifications Basic knowledge of a scripting language like Java Script or standard data structures. Strong written communication skills with experience answering technical questionnaires or documentation requests. Strong English skills. Who You Are Customer obsessed: The customer comes first, and you believe tha

📌 Sales engineer (México)
🏢 Zendesk
📍 México