We're hiring At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #Welcome To Cognizant
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as IT Support Engineer - Onsite Santa Catarina N. L
Key Requirements Manage end user support operations by coordinating remote desktop assistance that ensures timely resolution of incidents and service requests across general business units Drive continuous improvement in IT service management by analyzing operational data and implementing process enhancements that increase stability and reduce service disruptions Oversee configuration and usage of the Nexthink platform to monitor device health and end user experience while turning insights into practical actions for support teams Administer and optimize Service Now workflows to streamline ticket intake routing approvals and closure while maintaining high data quality and traceability Coordinate with sales and marketing stakeholders to understand their technology requirements and ensure that support services align with campaign timelines and field operations Collaborate with finance and accounting teams to ensure that end user tools and support processes adhere to compliance policies audit requirements and financial controls Monitor key performance indicators for remote desktop support and IT service management and define actions that enhance resolution speed user satisfaction and operational consistency Develop and maintain knowledge articles runbooks and standard operating procedures that help support personnel handle recurring scenarios with high accuracy Guide the adoption of automation and self servic

📌 Support engineer (Monterrey)
🏢 Cognizant
📍 Monterrey