Teva Pharmaceuticals invites applications for a Subject Matter Expert to support General Workplace IT Service Desk. The role combines hands-on technical work with strong communication to resolve incidents and guide a global team.
You will handle escalations, perform root-cause analysis, train new staff, and drive improvements to reduce MTTR and ticket backlog while maintaining service levels.
📌 Global IT Help Desk SME (México)
🏢 Teva Pharmaceuticals
📍 México
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