GBS Governance & Continuous Improvement Analyst
Empresa : Nov Inc. Tipo de empleo : Jornada completa Monterrey, Mexico

Descripción del trabajo - GBS Governance & Continuous Improvement Analyst
Description
Position Summary
The Governance Analyst supports operational governance activities across managed services providers, captive/shared service centers, and transitioning operations within the Global Business Services organization. This role is responsible for coordinating governance reporting, supporting KPI/SLA administration, maintaining governance documentation, tracking operational actions and risks, and enabling effective service governance routines. The Governance Analyst partners closely with: Service Governance Leads, Delivery teams, Transition teams, Power BI and Alteryx teams, Providers and captive operations. The role serves as a key operational support function for governance execution and service performance transparency. The role also supports continuous improvement initiatives by identifying process enhancement opportunities, participating in solution development, and coordinating implementation activities as needed to improve operational effectiveness.

Responsibilities

Coordinate weekly, monthly, and quarterly governance reporting activities

Support preparation of operational scorecards and governance dashboards

Consolidate KPI, SLA, and operational performance data from multiple sources

Validate completeness and consistency of governance reporting inputs

Track SLA and KPI performance results and identify potential breaches

Maintain KPI definitions, governance trackers, and reporting standards

Coordinate with Power BI and analytics teams to support dashboard and reporting needs

Assist with performance trend analysis and operational summaries

Maintain governance action logs, RAID trackers, and escalation records





Support governance meeting preparation, agendas, minutes, and follow-up tracking

Coordinate governance calendars and recurring review meetings

Ensure governance documentation remains current and organized

Support governance activities during operational transitions and stabilization periods

Track transition milestones, risks, and readiness activities

Assist with hypercare reporting and issue management coordination

Coordinate with delivery teams, providers, captive centers, and business stakeholders to gather governance inputs

Support governance communications and follow-up activities

Escalate reporting gaps, risks, or unresolved actions as appropriate

Qualifications
Required

Bachelor’s degree in Business, Finance, Engineering, Operations, Analytics, or related field

3–5 years of experience in operations, PMO, governance, reporting, shared services, or service management environments

Experience working with KPI and operational performance reporting

Strong organizational and coordination skills

Advanced Excel and reporting capabilities

Strong written and verbal English communication skills

Preferred

Experience supporting GBS or shared services organizations

Familiarity with SLA/KPI governance concepts

Exposure to Power BI or Alteryx environments

Experience supporting outsourcing, managed services, or captive center operations

Bilingual English/Spanish preferred

Key Competencies

Attention to detail

Operational coordination

Reporting discipline

Analytical thinking

Accountability

Communication skills

Time management

Cross-functional collaboration

Success Measures

Accuracy and timeliness of governance reporting

Governance cadence effectiveness

SLA/KPI tracking accuracy

Action and escalation follow-through

Stakeholder responsiveness

Governance documentation quality

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📌 Gbs Governance & Continuous Improvement Analyst (Xico)
🏢 NOV
📍 Xico