TechCopain is a global organization of strategists, advisors, designers, technologists, and creatives dedicated to solving complex business challenges. By leveraging diverse perspectives and systems thinking, TechCopain creates value and drives competitive advantage for clients worldwide. We go beyond traditional business plans, transforming innovative ideas into actionable solutions, cutting-edge code, and market-ready products. Our mission is to bring visions to life and elevate experiences through our holistic approach.

Role Description
This is a full-time remote role for an Information Technology Support Engineer. The IT Support Engineer will manage the daily technical operations, including providing technical assistance, resolving user-reported issues, conducting troubleshooting, and maintaining IT systems. Responsibilities also include offering stellar help desk support, managing system administration tasks, and ensuring technology infrastructure is running smoothly and efficiently.

Qualifications

- As an FX Support Analyst to join team in Mexico. You will provide general

follow-the-sun 1st and 2nd line production support service to the

in-house and vendor FX Trading applications across the regional FX

business using your technical and business knowledge.

Provide 1st/2nd line support for Banking applications.

Manage, maintain and support applications and their operating

Start of day checks, continuous monitoring, and regional handover.

Support, maintenance and testing to applications are managed and

delivered through agile methodologies with teams working in squads.





Tracking outstanding issues and working with the appropriate parties

to achieve resolution.

Liaising with internal, external stakeholders and 3rd party vendors

Identifying process improvement opportunities and automating manual

tasks.

Provide Support of Liquidity providers, pricing and aggregation

engines.

Coordinate and provide support to Vendor or 3rd party applications

Work with network team on SSL config/licensing and Certificate

renewals

Work closely with UNIX/Database/Network/Market

Data/Infrastructure/Firewall teams during outages/Code Change.

Participate in bank wide DR/BCP/Isolation tests, Site Switches and

work with other PS teams on DR remediation.

Support infrastructure changes perform business checkouts, releases,

Documenting issues and new processes in Confluence

Working on weekends and providing on-call support on a rota basis

Work on shift basis if required during different time zones.

Education:

Bachelor’s/University degree or equivalent experience

Experience required:

6+ years of experience in a Production Support role.

Ability to work in a fast-paced environment and whilst under pressure.

Good communication skills, with the ability to communicate with both

external and internal stake holders.

Good understanding of the FX product scope and terminologies

Experience supporting a low latency platform

Skills Required:

Proficiency in Operating systems knowledge (Windows, Unix, Linux)

Strong scripting skills (Shell Scripting, Python)

Good Knowledge of monitoring/scheduling tools such as Control M, CA,

Dynatrace.

Databases and writing SQL queriesIndustry

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📌 Information Technology Support Engineer (Heroica Puebla de Zaragoza)
🏢 TechCopain
📍 Heroica Puebla de Zaragoza