NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Associate (Part-Time) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

If you have previous experience as a customer service consultant, help desk associate or a similar position this could be a new steep in you personal development.

Requirements:

- Availability to work 22.5 hours per week
- Advanced English
- Liking to work in IT Environment

We Offer:

- 30 days of Christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Discounts with selected Optics
- Opportunity to grow in the company

Activities

- General L1 support for hardware and MS Office packages
- Advance technical support for in-house applications and developments
- Answer technical support calls providing and escalating to other support groups




- Provide support based on email generated requests or reports
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

About NTT DATA Services

NTT DATA Services is a general business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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📌 Helpdesk Associate (Part -Time) (Centro)
🏢 Ntt Data
📍 Centro