Field Service Engineer – Laser Cutting Machines Location: Apodaca, Nl: (Travel Required) México

Our client is a general company specialized in industrial machinery and laser cutting systems for the metalworking industry. They are currently seeking a Field Service Supervisor to lead field service activities, supervise technical teams, and ensure high-quality service delivery for advanced laser cutting equipment.

Responsibilities

- Supervise installation and commissioning of laser cutting machines at customer facilities
- Coordinate and oversee preventive and corrective maintenance activities
- Lead troubleshooting of electrical, electronic, and mechanical issues
- Provide guidance and support on PLC and CNC systems diagnostics
- Supervise field service engineers and technicians during service operations
- Ensure compliance with service standards, safety protocols, and quality guidelines
- Act as main point of contact for customers during service interventions
- Monitor service performance, reporting, and follow-up on service tickets
- Support team development, training, and technical coaching




- Interpret electrical diagrams and technical drawings

Requirements

- Bachelor’s degree in:
- Mechatronics Engineering
- Electrical Engineering
- Mechanical Engineering

- 5+ years of experience in field service, preferably in industrial machinery
- Previous experience supervising or leading technical teams
- Experience with laser cutting machinery preferred
- Strong troubleshooting and diagnostic skills
- Advanced English

Technical Knowledge

- PLC and CNC systems
- Industrial automation
- Electrical and mechanical systems
- Laser cutting technology / laser electronics
- Reading technical drawings and schematics

Additional Requirements

- Valid driver’s license
- Passport and US Visa
- Availability to travel within Mexico, USA
- Availability to travel Monday to Friday
- Strong communication and leadership skil

Benefits

- Competitive salary
- Food vouchers
- Savings fund
- Private medical insurance (employee & family)
- Life insurance
- Company car
- Corporate credit card
- Overtime payment

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📌 Field Service Engineer – Laser Cutting Machines (Monterrey)
🏢 Human Quality - HQP
📍 Monterrey