15 oct
|
Nextiva
|
Centro
Nextiva is seeking an experienced Technical Support Operations Manager in Guadalajara to lead a large frontline support organization. You will oversee multiple Supervisors, ensure exceptional customer experience, and drive revenue-protecting initiatives while maintaining service quality and compliance.
You will own the operating rhythm, align performance data with strategic goals, and develop leaders who coach teams, manage escalations, and deliver measurable improvements across CSAT, SLA, and
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📌 Technical Support Ops Leader - Build High-Impact Team (Centro)
🏢 Nextiva
📍 Centro