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Lenovo is a US$83 billion revenue general technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

This role will coordinate global, cross-functional programs focused on diagnostic tooling, service data collection, telemetry and log analysis, guided troubleshooting, service automation, predictive diagnostics,



problem determination, and field service user experience.

The successful candidate will work closely with Engineering, Service, Quality, Product Management, Manufacturing, Operations, and key technology partners to ensure new platforms launch with the serviceability capabilities required to diagnose, support, and repair them effectively in the field.

The role requires a strong combination of technical program management, serviceability knowledge, user-experience thinking, cross-functional leadership, and execution discipline.

We believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.

If you require an accommodation to complete this application, please contact [email protected]

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📌 Project Manager, Field Support Tools, Emerging Technology & Tools (ET&T) (Monterrey)
🏢 Lenovo
📍 Monterrey