This role is heavily focused on client communication, responsiveness, and relationship management. Success in this position is not measured by the number of calls handled, but by the quality of service provided to each client. The idóneo candidate will be patient, empathetic, detail-oriented, and committed to ensuring every client feels heard, supported, and informed throughout their legal journey.

Key Responsibilities

Client Communication & Service

- Serve as the first point of contact for clients, delivering exceptional customer service with professionalism, empathy, patience, and warmth.
- Answer incoming calls and client inquiries thoroughly, ensuring clients receive the time and attention needed to address their concerns.
- Build strong relationships with clients by providing personalized support and maintaining consistent communication throughout their cases.
- Follow up proactively with clients regarding outstanding requests, appointments, case updates, and required documentation.
- Ensure all client interactions reflect the firm's commitment to a high-touch, white-glove service experience.
- Handle sensitive client situations with discretion, compassion, and professionalism.

Administrative & Legal Secretary Support

- Manage attorney and firm calendars, appointments, meetings, and scheduling requests.
- Coordinate follow-up activities and maintain accurate records of client communications.
- Draft, organize, and manage correspondence, emails, and legal documentation.
- Maintain electronic client files and ensure documentation is properly organized and updated.
- Track tasks, deadlines, and follow-up activities to ensure timely completion.
- Support attorneys and staff with administrative and operational tasks as needed.

Internal Communication & Team Collaboration

- Maintain regular and effective communication with attorneys and team members regarding client matters and ongoing activities.
- Keep the legal team informed of client concerns, requests,



updates, and action items requiring attention.
- Respond promptly to internal communications and remain accessible throughout scheduled working hours.
- Collaborate closely with attorneys and staff to ensure seamless client support and workflow efficiency.
- Escalate urgent matters appropriately and ensure critical information is communicated in a timely manner.

Professional Growth & Development

- Learn firm processes, procedures, and best practices through hands-on training and mentorship.
- Gradually assume additional responsibilities related to case management and legal support.
- Develop knowledge of personal injury matters, client relations, and legal operations.
- Support attorneys with increasingly advanced legal and paralegal functions as experience and expertise grow.

Required Qualifications

- 1 year of experience in a law firm, legal support environment, or professional office setting.
- Exceptional verbal and written English (C1) communication skills.
- Proven ability to provide outstanding customer service in a professional environment.
- Strong interpersonal skills with a compassionate, patient, and client-focused approach.
- Ability to build trust and rapport with clients experiencing stressful or sensitive situations.
- Commitment to spending the necessary time with clients to ensure their needs are properly addressed.
- Strong follow-through skills and a proactive approach to problem-solving and communication.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities while maintaining accuracy and professionalism.
- Dependable, reliable, and consistently available during scheduled working hours.
- Strong teamwork and collaboration skills.
- Willingness to learn directly from attorneys and experienced legal professionals.
- Demonstrated interest in long-term career growth within a legal environment.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.

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📌 Recepcionista Legal (Mérida)
🏢 Solvo Global Careers
📍 Mérida