Nelo, a leading fintech in Mexico, seeks a Customer Experience Specialist to own complex resolutions with autonomy in a fast-moving, AI-augmented CX team. You’ll analyze user problems across systems and help improve automation and strategy while staying sharp in a high-trust night-shift environment.
We automate substantial inbound tickets, and you’ll be expected to think like a product analyst, driving trust-building resolutions and collaborating with Product and Engineering when needed.