Responsibilities

- Provide onsite technical support to both domestic and international end users on PCs, laptops, printers, peripherals, and mobile devices.
- Diagnose and resolve hardware, software, connectivity, and configuration incidents for local and global users.
- Attend, update, and document tickets in English.
- Coordinate with remote support teams, generally in English.
- Support in connection, disconnection, labeling, and validation of network and power cabling.
- Execute technical procedures under remote instructions.

Requirements

- Minimum three years of experience in technical support to domestic and international end users in a corporate environment.
- Proven experience in support for personal computers, laptops, printers, and peripherals.
- Experience in Smart Hands activities for IT infrastructure.
- Intermediate to advanced English for technical communication and ticket documentation with integral users.
- Experience using ticket management tools.




- Ability to work independently with limited supervision.
- Excellent service attitude, professional communication, and customer orientation.

Academic Background

- Technical degree or university studies in computer science, systems, IT, or related fields. Prior professional experience in the field is strictly required for this position.
- Practical experience will carry more weight than academic level.

Preferred Qualifications

- Basic knowledge of TCP/IP networks.
- Experience with Microsoft Windows, Microsoft 365, and Active Directory.
- Experience with international corporate clients.
- Technical certifications.
- Requerimientos- Educación mínima: Educación superior - Licenciatura 2 años de experiencia Idiomas: Inglés Conocimientos: Itil, Microsoft 365, Tcp ip Palabras clave: tecnologias, la, informacion, it, apoyo, soporte, especialista

#J-18808-Ljbffr

📌 It Technical Support Specialist (Ciudad Apodaca)
🏢 UltimatevPoint
📍 Ciudad Apodaca