We have recently received our banking license and are entering a new stage of rapid growth, continuous innovation, and exciting opportunities for people who want to build something great!

The Brand Ambassador Coordinator plays a key leadership role within our field operations structure.

The primary responsibility of this position is to manage, support, and develop a team of supervisors to ensure the effective execution of daily delivery operations, achievement of KPIs, and continuous performance improvement across different regions.

This role serves as the central operational link between field execution and strategic planning, overseeing daily coordination and resolving operational issues.

Key Responsibilities

- Directly lead a team of approximately 20 Brand Ambassador Supervisors, providing coaching, feedback, and ongoing performance monitoring.
- Ensure the achievement of key performance indicators, including completed deliveries, punctuality, and customer satisfaction.
- Resolve field operational issues and challenges to ensure business continuity and smooth daily operations.
- Implement new procedures and ensure clear communication of operational updates.
- Escalate complex cases, including absenteeism, underperformance, and critical errors, to the relevant departments (HR, Product, and Logistics).
- Plan and manage Brand Ambassador coverage, route assignments, and territory distribution based on team performance and capacity.
- Identify high-potential supervisors and recommend promotions or role adjustments in coordination with leadership.
- Gather field insights and feedback, sharing relevant information with Regional Heads to support strategic decision-making.




- Ensure consistent implementation of internal policies and proper use of systems and tools, including Radar, the app, and SOPs.

Requirements

- At least 1 year of experience leading field operations or logistics teams.
- Must be based in Monterrey, Actual León.
- Proven ability to manage multiple teams and resolve issues in real time.
- Strong communication and conflict-resolution skills.
- Proficiency in field monitoring, reporting, and communication tools, such as CRM systems, Google Sheets, Tableau, Superset, or Power BI.
- Results-oriented mindset, with a strong sense of accountability and ownership.
- Ability to make quick decisions with limited information.
- Previous experience as a Brand Ambassador Supervisor or in last-mile delivery/logistics environments is a plus.
- High adaptability to changing conditions and fast-paced growth environments.
- Conversational English proficiency (B2 level or higher).

Compensation and Benefits

- Performance-based bonus scheme.
- Statutory benefits, including IMSS, annual bonus (Aguinaldo), and paid vacation.
- Major Medical Expenses Insurance.
- Life Insurance.
- Career growth opportunities, including the opportunity to help define the field visit process and contribute to platform design.
- The opportunity to help build an innovative company with the ambition of becoming Mexico’s largest digital bank.

Why Join Banco Plata?

At Banco Plata, we believe in people before positions. Here, your efforts are recognized, your growth matters, and every achievement is celebrated as a team.

We are a company that invests in talent, creates new opportunities, and supports your professional development every step of the way. Join us and be part of the team shaping the future of banking in Mexico!

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📌 Brand Ambassador Coordinator (Monterrey)
🏢 Banco Plata
📍 Monterrey