- Manage the end-to-end order fulfillment process, from order entry to delivery.
- Coordinate with internal teams (planning, logistics, sales) to meet customer service level agreements.
- Conduct regular audits to ensure order accuracy and resolve discrepancies.
- Generate periodic reports (daily, weekly, monthly) to monitor service performance and key metrics.
- Analyze historical and current trends to identify risks, opportunities, and patterns.
- Track and monitor KPIs, ensuring accurate measurement and communication.
- Propose new or adjusted indicators to improve performance evaluation.
- Maintain and update dashboards and databases used for reporting and analysis.
- Prepare executive presentations with key findings and data-driven recommendations.
- Ensure compliance with internal policies and external regulations related to customer service processes.
The experience we're looking for
- Substantial experience in customer service, order management and fulfillment.
- A strong track record of collaboration and team work.
- Comprehensive knowledge of planning, logistics and customer service
- Solution-oriented approach to complex challenges, with a focus on process improvement.
- Business acumen, paired with expertise in supply chain management and production optimisation.