Respond to order inquiries. Create, validate, modify, and cancel orders. Identify exceptions and provide resolution to issues. Create delivery and shipment documents and support load building integration. Process returns.
As a member of the team, participate in meeting service levels, key performance metrics, and deliver a high-quality, cost-effective service. Proactively ensure the delivery of a customer-focused service to clients.
Proficient knowledge of one or more processes.
Hands-on experience working with an ERP tool (preferably SAP U2K2).
Hard-working and confident.
High level of integrity.
Ability to communicate effectively, both verbally and in writing, across all organizational levels.
Passionate about creating value and impact for clients.
Team-oriented and collaborative approach.
General Responsibilities / Accountabilities:
• Respond to order inquiries.
• Create quotes.
• Validate orders.
• Modify or cancel orders.
• Process orders.
• Create delivery and shipment documents.
• Process returns.
• Archive and retrieve documents.