We are seeking customer-focused and dependable Seasonal Customer Care Representatives to join our growing remote team.
In this role, you will support customers across phone, email, webchat, and social channels , helping resolve inquiries related to orders, billing, product information, returns, and general account support.
We’re looking for strong communicators who can deliver professional, empathetic service while thriving in a fast-paced remote environment. If you enjoy helping people, solving problems, and creating positive customer experiences, we’d love to hear from you.

Key Responsibilities

- Provide excellent customer service through phone, email, chat, and social channels.
- Assist customers with order inquiries, returns, billing questions, and product information.
- Accurately enter customer and order information into internal systems.
- Resolve customer concerns professionally and elevate issues when necessary.
- Maintain records of customer interactions and actions taken.
- Identify opportunities to improve customer satisfaction and support sales initiatives.
- Collaborate with team members and supervisors to ensure smooth operations.

Qualifications

- Strong English verbal and written communication skills
- Customer service or call center experience preferred
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and ability to navigate multiple systems
- Typing speed of 30+ WPM preferred




- Flexible and team-oriented attitude

Work Environment

- Fully remote position
- Must be comfortable working with your camera on during the entire shift
- Must be comfortable working weekends and adaptable schedules as needed
- Independent contractor agreement
- Weekly payments in USD
- $5.50 USD per hour

Equipment

We will provide a laptop; however, to be considered for this role, you must have an additional monitor, a USB headset, and a stable, wired (Ethernet) internet connection.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

- Resume Review
- Pre-Screen Questionnaire
- One-Way Video Interview
- Pre-Screen interview
- Live Interviews
- Background Check

Please Note

- This is an English-speaking role that requires strong written and verbal English communication skills.
- All resumes must be submitted in English to be considered for this position.
- A background check might be required for candidates who are shortlisted as part of the final hiring process. Employment will be subject to successful completion of the applicable background check.

Requirements

- Advanced English proficiency
- Minimum of 1-2 years of Customer Experience experience
- Strong communication and organizational skills
- Professional attitude and ability to multitask
- Strong computer literacy

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📌 Seasonal Customer Care Representative (México)
🏢 Resolv.Global
📍 México