About the Company
With over 15 years of experience, Ardebili Engineering delivers smart, efficient, and highly coordinated MEP solutions across healthcare, education, commercial, industrial, hospitality, and residential markets. With offices in Scottsdale, AZ; Hermosillo, MX; and Nashville, TN, we’re growing and looking for top talent to grow with us.

Position overview
We are seeking a hands-on, service-oriented IT Manager to lead our internal IT operations and ensure dependable technology support for employees across office and remote environments. This role supervises the IT Administrator / Help Desk, establishes measurable service standards, coordinates infrastructure and business application support, and serves as the primary internal owner for cybersecurity oversight and external technology provider performance. The successful candidate will combine practical technical judgment with people leadership, process improvement, clear communication, and disciplined follow-through.
Key responsibilities
• IT service delivery: Own the quality and consistency of day-to-day IT support,



including ticket prioritization, response and resolution standards, escalation paths, employee communication, and root-cause follow-up for recurring issues.
• Team leadership: Supervise, coach, and evaluate the IT Administrator / Help Desk; assign work, review performance and documentation, establish backup coverage, and ensure unresolved issues are driven to closure.
• Employee lifecycle and access: Oversee standardized onboarding, offboarding, device readiness, account provisioning, MFA, access reviews, and timely removal of access when employees leave.
• Infrastructure and workplace technology: Coordinate support and lifecycle planning for Microsoft 365, Windows endpoints, networking, Wi-Fi, firewalls, internet connectivity, conference rooms, printers/plotters, and core employee applications.
• Cybersecurity oversight: Act as the internal coordination point for the managed security servi

📌 Senior Help Desk (Hermosillo)
🏢 Ardebili Engineering
📍 Hermosillo