We are looking for a talented Customer Quality Engineer to join our specialized QUALITY team at Cummins in Ciudad Juárez, Chihuahua.

In this role, you will make an impact in the following ways:

• Manage and follow up on internal and external customer complaints, concerns, and escalations, ensuring timely and effective resolution.
• Lead quality investigations using structured problem-solving methodologies to identify root causes and implement corrective and preventive actions.
• Coordinate and manage warranty processes, including defective part analysis and communication of results to customers.
• Serve as the quality focal point for customers, providing technical responses and follow-up on product and process-related claims.
• Supervise and guide the activities of Quality Technicians and Inspectors to ensure compliance with established standards.
• Participate in the implementation and launch of new products and processes, including activities related to APQP, PPAP, Safe Launch, and VPI.




• Monitor quality performance indicators and utilize customer-focused metrics to prioritize actions and improvement opportunities.
• Develop and implement continuous improvement initiatives using Lean, Six Sigma, and quality methodologies.
• Collaborate with Operations, Manufacturing, Quality, Product Engineering, Controls, and Supply Chain teams to resolve complex issues and prevent recurrence.
• Maintain effective communication with customers, suppliers, and internal teams to ensure alignment of quality expectations and requirements.
• Contribute to the achievement of strategic quality objectives and the continuous improvement of business processes.

To be successful in this role, you will need the following:

• Knowledge of Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP).
• Knowledge of Failure Mode and Effects Analysis (FMEA), Control Plans, and quality risk prevention methodologies.
• Knowledge of Statistical Process Control (SPC) and Pro

📌 Customer Quality Engineer (Allende)
🏢 Cummins Latin America
📍 Allende