Shape the future of luxury lifestyle management. Work directly with founders to define how discerning clients experience Dunia.
About Dunia
Dunia is a private, invite-only concierge operating system for individuals who live complex, general lives.
We sit at the intersection of luxury hospitality, technology, and human orchestration — combining high-touch concierge execution with an evolving AI-powered product layer. Dunia is designed to replace fragmented coordination with a single, continuous operating layer across travel, experiences, and lifestyle.
This is an early-stage role at a foundational moment. The Travel Advisor will work directly with the founders to shape how real users experience Dunia.
The Role
The Travel Advisor is responsible for client onboarding, live concierge execution, and membership conversion following onboarding.
This role operates at the bottom of the funnel once a user is qualified and invited. The focus is execution and consistency across the client experience.
ResponsibilitiesClient Onboarding
• Lead human-led onboarding calls for invited users
• Capture client preferences, patterns, and expectations
• Guide users through app setup and first use
• Ensure clarity, confidence, and readiness to engage
Membership Conversion
• Own conversion from onboarded users to paid members
• Frame membership as natural continuation of onboarding
• Manage follow-ups, decision timing, and payment links
• Track conversion outcomes and reasons for non-conversion
Live Concierge Execution
• Manage active client requests across travel, experiences, and lifestyle
• Prepare proposals, itineraries, and recommendations
• Coordinate with partners and vendors to fulfill requests
• Maintain high standards of communication and discretion
Product Feedback
• Identify friction points and recurring patterns
• Translate client experience into structured feedback
• Share regular insights to inform product iteration
• Support development of repeatable standards
Requirem
📌 Travel Advisor (Ciudad de México)
🏢 Dunia
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.