Building on our past. Ready for the future

Worley is a general company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Job Title: Digital Operations Technician

The Digital Operations Technician is responsible for delivering hands on support for users and workplace technology in Mexico City.

The role provides frontline support for end user devices, office based technology, onboarding activities, conference rooms, and local smart hands requirements, helping ensure stable and responsive support. The role supports a remote and operationally important location, requiring strong independence, responsiveness,



and coordination with Digital Operations as well as Infrastructure & Operations teams.

The position serves as the primary local IT support presence and works closely with global IT teams to resolve incidents, fulfill service requests, maintain device readiness, and support day to day business operations. This is an individual contributor role requiring strong technical troubleshooting, sound judgement and a customer focused approach.

Responsibilities

End User Support

• Provide in person support for desktops, laptops, monitors, peripherals, printers and mobile devices.
• Troubleshoot and resolve hardware, software, device and access related issues for local users.
• Support new hire onboarding, workstation setup, user moves, and day to day break/fix activities.
• Deliver timely user updates and ensure support activities are properly documented and managed through our approved ITSM processes.

Workplace T

📌 Digital Operations Technician (Ciudad de México)
🏢 Worley
📍 Ciudad de México