ADVANCED ENGLISH SKILLS REQUIRED (C1 OR C2 LEVEL)

HIGHSCHOOL DIPLOMA OR EQUIVALENT REQUIRED

THIS POSITION PROVIDES HIGH-QUALITY TELEPHONIC SUPPORT TO POTENTIAL NEW LAW FIRM/ATTORNEY CUSTOMERS THROUGH A LEGAL INTAKE PROCESS.

RESPONSIBILITIES:

- RECEIVE INTAKES FOR LEGAL SITUATIONS FROM POTENTIAL NEW CLIENTS VIA ELECTRONIC OR TELEPHONIC SOURCES.
- MAKE MULTIPLE FOLLOW-UP CALLS TO POTENTIAL NEW CLIENTS WITH THE GOAL OF MAKING SUCCESSFUL CONTACT.
- DISCUSS THEIR LEGAL SITUATION AND PROMPT THE INTAKE CONTACT TO ANSWER A SERIES OF QUESTIONS TO DETERMINE QUALIFICATION FOR THE LEGAL INTAKE.
- SEND LEGAL DOCUMENTS FOR SIGNATURE TO CONTACTS AND FOLLOW-UP FOR SIGNING.

-TRANSLATE LEGAL DOCUMENTS FROM ENGLISH TO SPANISH

QUALIFICATIONS:

- PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION.
- CUSTOMER SERVICE ORIENTATION.

-SOME RELEVANT ADMINISTRATIVE EXPERIENCE IS PREFERRED




- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS.
- BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND MAINSTREAM WEB BROWSERS.

SCHEDULE

MONDAY TO FRIDAY

12:00 PM - 9:00 PM

SALARY AND BENEFITS

MONTHLY BASE SALARY $19,600 PESOS

+WEEKLY ATTENDANCE BONUS OF $730

+$800 FOOD STAMPS

ALL MEXICAN LAW BENEFITS APPLY

THIS IS A FULLY ON SITE POSITION IN GUADALAJARA, JALISCO

Job Type: Full-time

Pay: $19,600.00 - $22,500.00 per month

Education

- High school or equivalent (Required)

Experience:
- Administrative/ Back office: 1 year (Required)

Language:
- Advanced english (Required)

Work Location: In person

📌 Bilingual Customer Service Representative (Guadalajara)
🏢 Intugo
📍 Guadalajara