Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
Job Description: Customer Experience Global Director
Position Summary
The Customer Experience Global Director is responsible for defining and executing the organization’s global customer experience strategy across all markets, channels, products, and customer touchpoints. This executive leader drives customer-centric transformation, improves customer satisfaction and loyalty, and ensures a consistent, seamless, and differentiated experience worldwide.
The role partners closely with Sales, Marketing, Product, Operations, Customer Service, Digital, IT, and regional leadership teams to translate customer insights into measurable business outcomes.
Key Responsibilities
Integral CX Strategy
• Define and own the global customer experience vision, strategy, roadmap, and operating model.
• Establish consistent CX principles, standards, governance, and measurement frameworks across regions.
• Align customer experience priorities with corporate strategy, commercial objectives, and brand positioning.
• Identify opportunities to differentiate the organization through superior customer experiences.
• Lead global CX transformation initiatives, including process, technology, organizational, and cultural change.
Customer Insights and Journey Management
• Develop a comprehensive understanding of customer needs, expectations, behaviors, and
📌 Customer Experience Global Director (México)
🏢 SYNTAX
📍 México