Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our general workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Responsibilities

Roles and Responsibilities
Implementation Lead:
Lead end to end implementations of Medallia’s Digital Experience Analytics (DXA) software
Provide support in client meetings and over email by leveraging in-depth knowledge of Medallia’s platform capabilities
Collect customer requirements and create technical specifications
Hands-on configuration and customization of the DXA platform for client use cases
Support QA, client UAT, and launch processes
Partner with client teams to identify and resolve technical issues/inquiries

Strategic Consulting & Insights: Analyze and interpret digital experience data within the platform to identify trends, pain points, and growth opportunities. Present findings through compelling storytelling that drives executive action.

Maximizing Client ROI:



Act as a trusted advisor to ensure the client isn't just "using the tool," but extracting real business value—optimizing processes and improving key performance indicators (KPIs) through the platform.

Technical & Functional Health Management: Proactively oversee account performance, ensuring the technical solution evolves with the client's strategic needs.

Cross-Functional Collaboration: Work closely with Product and Sales teams to align Medallia’s capabilities with the long-term visions of the world’s most influential brands.

Qualifications

Minimum Qualifications
2+ years of experience in a client-facing, technical, professional services or closely related role.
Experience translating quantitative business data (e.g., survey results, behavioral data, web analytics, operational data) into insights for a business user audience.
Preferred Qualifications
Experience with:Software implementations from program design, to build, to UAT, to launchJavascript, HTML, CSS and XMLTag Management SystemsA/B testing tools such as Optimizely, VWO and AEPVoice of Customer tools such as Medallia or QualtricsAnalytics solutions such as Google Analytics and Adobe Analytics.
Analytical Mindset: Proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations.
Specific experience with web analytics is a strong plus.
High-Impact Communication: Ability to present insights to senior stakeholders, translating technical complexities into business language.
Results Orientation: An obsessive focus on client success and platform adoption as a driver of organizational change.
Growth-minded: Desire for continuous learning and proactively driving initiatives for improvement.

📌 DXA Consultant (Ciudad de México)
🏢 Medallia
📍 Ciudad de México