Company Description Inteli-K is a Mexican company with international reach, specializing in smart services and solutions that help organizations reduce operational costs and enhance customer satisfaction. The company is supported by a highly trained business management and CRM implementation team that helps clients strengthen their market presence and improve efficiency.

Inteli-K focuses on driving customer loyalty through tailored strategies and technology-driven solutions. The company partners with well-known brands such as Karisma Hotels & Resorts, TV Azteca, J. García López, Papalote Museo del Niño, Kidzania, and Grupo Editorial Planeta, offering diverse industry exposure for team members.

Role Description The Customer Success Manager is a full-time hybrid role based in the Mexico City Metropolitan Area, with flexibility for partial work from home. This role is responsible for building and maintaining long-term relationships with client stakeholders, ensuring high levels of customer satisfaction and retention.

Day-to-day activities include understanding client needs, aligning Inteli-K’s solutions to their business objectives, monitoring account health, and proactively addressing issues and risks.

The Customer Success

Manager will analyze usage and performance data, provide insights and recommendations,



and coordinate with internal teams to deliver smooth implementations and ongoing support. The role also involves conducting regular business reviews, training client users, and identifying opportunities for upselling and cross-selling that create value for clients.

Qualifications

- Strong customer-facing skills, including Customer Service and Customer Satisfaction capabilities.
- Experience with Customer Retention and Relationship Building in a B2B or enterprise environment.
- Solid Analytical Skills for interpreting data, generating insights, and tracking customer success metrics.
- Ability to collaborate with cross-functional teams and manage multiple client accounts simultaneously.
- Excellent written and verbal communication skills in Spanish; proficiency in English is highly desirable.
- Previous experience in Customer Success, Account Management, or CRM-related roles is preferred.
- Familiarity with CRM platforms and customer experience tools; Salesforce or similar systems is a plus.
- Bachelor’s degree in Business, Marketing, Engineering, or a related field, or equivalent practical experience.
- Proactive mindset, strong organizational skills, and the ability to work effectively in a hybrid environment.

📌 Customer Success Manager (Ciudad de México)
🏢 Inteli-K
📍 Ciudad de México