As our activity in Mexico keeps growing, we are building a local team. We are now looking for a Customer Success Manager Mexico to be our on-the-ground point of contact for clients in Mexico, helping agencies and advertisers get the most out of the Displayce DSP.

Your missions

Client relationship and onboarding

- Be the main point of contact for clients in Mexico (mainly media agencies and trading desks, as well as advertisers)
- Guide new clients through onboarding and help them adopt the platform’s key features and gain autonomy
- Run regular trainings and meetings to build momentum and generate briefs
- Keep client follow-up up to date in HubSpot

Campaigns and account growth

- Recommend media plans tailored to the client’s target and to the specifics of the local market
- Provide first-level campaign follow-up, anticipate delivery blockers and escalate to the relevant teams in Europe when needed
- Monitor account health (usage, engagement), spot churn risks and identify upsell opportunities to pass on to the Sales team

Link between the local market and Displayce teams

- Act as the bridge between our Mexican clients and our teams in Europe (Ad Operations, Product, Sales)
- Share client feedback and local market insights with the Product and Marketing teams
- Work hand in hand with the Sales team so that everyone knows who does what on commercial follow-up

Your first year ?

0-3 months - Discovery and ramp-up Get to know Displayce, our DSP and the programmatic DOOH ecosystem, and meet the Customer Success, Ad Operations, Product and Sales teams in Europe. Get to know our existing clients in Mexico and their needs, and follow campaign set-ups and client meetings alongside your colleagues.

3-6 months - Gaining autonomy





Manage your client portfolio independently, run onboardings and trainings, and make your first media plan recommendations. Build a smooth working routine with the teams in Europe across the time difference.

6-12 months - Impact and ownership

Become the go-to person for Displayce in Mexico: proactively monitor account health, drive retention and upsell, and share what you learn about the Mexican market with the Product, Sales and Marketing teams to help shape how we grow there.

What we offer

At Displayce, we focus on the well-being and growth of our employees by providing a supportive and inclusive work environment, along with a comprehensive benefits package. We promote equity and flexibility, enabling team members to balance work and personal life effectively.

- Grocery vouchers equivalent to 10% of the monthly salary, capped by law.
- Monthly restaurant vouchers equivalent to $1,970 pesos.
- Christmas bonus of 30 days of base salary or proportional to the time worked during the year.
- 12 days of vacation according to the Labor Federal Law.
- Vacation bonus of 70% payable upon completion of the first anniversary.
- Medical Expenses Insurance (including Dental and Vision coverage) with extended coverage for spouse and children under 18 years old.
- Life insurance equivalent to 40 months of gross monthly salary at the time of death.
- Savings fund of 7% of gross monthly salary,



capped by law.
- Employee-Employer IMSS contributions paid 100% by the company
- You will be based in our offices in Mexico City, with one day per week of remote workWe are looking for an intermediate to experienced profile. What matters most is your ability to build strong client relationships and make complex media setups simple.

The adecuado candidate:

- Has at least 2 years of experience in customer success, account management or a similar client-facing role, ideally in ad tech, digital media or SaaS
- Speaks fluent Spanish and English, and can lead a client meeting in both languages
- Enjoys complex media setups and knows how to make them simple to understand
- Is autonomous, rigorous and organised, proactive in solving problems and driven by client satisfaction
- Is comfortable working with remote teams in another time zone and representing Displayce on their own in a market

What will make the difference:

- Knowledge of programmatic advertising (DSP, SSP) and of DOOH
- The ability to adapt to cultural differences in client relationshipsWe base our decisions on your experience, your motivation and your fit with the team, not only on your CV. All profiles are welcome.

Our process :

1. Pre-qualification interview (20-30 min) - A first conversation with Mattéo, our recruiter, to get to know you better and assess your background
2. Interview with one of our CSM leads (30 min) - An in-depth discussion about your experience and your approach
3. In-depth interview (2h) - Case study + live presentation + discussion with your future colleagues
4. Final interview with our founder, Laure (30 min) - To align on vision and wrap up the process

📌 Customer Success Manager - Mexico (Ciudad de México)
🏢 Displayce
📍 Ciudad de México