The company.

At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a support software developer to work on our ELERATM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.

Our people.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What will you bring to the team.

Toshiba Integral Commerce Solutions is seeking a Sr. Observability Engineer, who will be assisting the customers setup TGCS SW and HW, enable telemetry for logging, monitoring and tracing,



help guide customers with observability dashboard and metrics - using customer's own stack.

Naturally to be successful in this role, you must have and know of:

• Bachelor’s degree in Computer Science, Software Engineering, or related technical field.

• At least 6 years of professional experience in Software Development or L3 support roles using Java.

• Experience in microservices architectures, including cloud/web-based content.

• Strong problem-solving skills and self-driven.

• Performance-driven mindset and ability to identify and meet KPIs.

• Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.

• Can quickly triage and document and provide root cause analysis for customer reported issues.

• Experience communicating at different technical levels, from the application architects to the end user.

• Tech stack: Java,

📌 Sr. Observability Engineer (Guadalajara)
🏢 Toshiba Global Commerce Solutions - External
📍 Guadalajara