Job Description Summary
The Hot Gas Path Product Service Engineer will provide the technical support for fielded GE Vernova Gas Turbines. In this role you will be responsible for solving technical Hot Gas Path issues at customer sites; ranging from daily technical troubleshooting/recommendations to complex Root Cause Analyses with long-term business implications to GE Vernova and our customers
Job Description
Roles and Responsibilities
• Engineering support of installed base of Gas Turbine (GT) Hot Gas Path (HGP) Systems.
• Work with commercial, design, and customer teams to provide issue resolution for gas turbine HGP systems. This involves applying Engineering techniques and processes to develop solutions and ensuring that specific issues are resolved in terms of accuracy, quality, and timeliness to meet customer needs and business goals.
• Provide engineering support to the Field Services teams during planned outages.
• Prepare technical presentations for Customers and Senior Leadership: User conferences, webinars, or other customer technical reviews.
• Develop technical information letters (TILs or ETCs) to provide clear and accurate communications to GT customers with respect to technical issues, risk, and our recommendations to resolve.
• Apply engineering skills, experience, and tools to solve a field failure through Root Causes Analysis (RCA) on Gas Turbine HGP systems.
• Establish and maintain relationships with internal interfaces to ensure that customer requirements are understood and being addressed.
• Interface with external and internal suppliers to identify the most cost-effective solution that meets customer’s request.
• Travel to customer locations in support of commercial teams during unplanned/forced outages and customer technical review meetings.
• Work with design and development teams to successfully introduce new products.
• Participate in Lean Action Workouts and lead Kaizen projects to improve internal Product Service processes and support
📌 Senior Engineer (Santiago de Querétaro)
🏢 GE Vernova
📍 Santiago de Querétaro
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