Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Lead and manage customer complaints process and non-conformances for Azelis US.
· Ensure customer complaints and non-conformances are resolved.
· Owns Azelis US customer complaint process, including ensuring clarity across departments, compliance with process, and making improvements, as necessary.
· Partners with SHEQ Assurance and is the main Azelis US contact for NCR resolution.
· Enter NCR detail into Azelis Americas reporting tool and ensure all information is correctly completed in reporting tool including required attachments and/or other documentation.
· Assign RGAs for approved product returns.
· Monitor and communicate next steps to necessary parties; engaging leadership, when necessary, to drive accountability.
· Partners and assists, when necessary, department leads (or Managers) in investigating, providing root cause, and implementing corrective actions, excluding product quality investigations.
· When necessary,



partners and assists SHEQ regulatory team in escalating product quality complaints with Product Development Managers and Suppliers.
· Track returns to the warehouse.
· Issuing credit memos, when relevant and approved by senior management.
· Hold Azelis organization and responsible individuals accountable for the NCR process, including making sure all necessary steps are completed, and initiate follow-up on open NCRs to appropriate departments.
· Reduce the Azelis US NCR backlog monthly; systematically closing more NCRs than are opened, to get the overall open NCRs across Azelis to an acceptable level.
· Partner with departments & SHEQ to deliver adequate, timely closure of NCRs.
· Manage final communication of corrective actions (resolution) to customers and/or suppliers, as necessary.
· Participate with SHEQ in quarterly Senior Management review of trends.
· Improve accountability across NCR departments; identify, develop, and implement business level

📌 Resolution Manager (México)
🏢 Azelis
📍 México