The Operations Agent is responsible for providing superior customer service through all communications channels to ensure the conversion of shipments to tenders. Agents must respond to calls and emails in a professional manner, addressing any customer questions or issues.
ESSENTIAL DUTIES & RESPONSIBILITIES
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Enter shipments in the TMS platform
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Contact pickup and delivery locations to set appointment times, following shipment constraints
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Verify accuracy of shipment information with customers
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Assist customers with service requests, inquiries, or concerns
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Proactively answer a significant number of emails daily
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Partner with carrier sourcing representatives to ensure we provide current, competitive rates
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Handle a high volume of calls daily
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Be available for the on-call covering nights, weekends, and holidays as needed
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REQUIRED KNOWLEDGE/SKILLS/ABILITIES
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Exceptional attention to detail
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Ability to remain focused and driven during high volume email and call days
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Arrive to work on time daily, prepared to begin your job
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Willingness to learn, improve, and receive coaching/constructive feedback
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Must be willing to work through unexpected problems to find a reasonable solution
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Detail-oriented and problem-solving skills
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Ability to work professionally and effectively with a diverse group of individuals
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Advance technology skills with a strong focus on data entry, Microsoft Office products, and email correspondence
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Ability to quickly learn and navigate through multiple systems proficiently
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Ability to self-manage and proactively assume tasks, and communications
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QUALIFICATIONS:
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High school diploma, or equivalent
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1 year of customer service experience
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2 years of freight logistics experience
PHYSICAL DEMANDS & WORK ENVIRONMENT
Work Environment: The work schedule of this position will be determined based on the organizational needs, it will be subject to change based on business demands and may require work ou
📌 Operations Agent I (San Pedro Garza García)
🏢 Wwex Group
📍 San Pedro Garza García
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