As a CSOM, you will manage a portfolio of mid-market publisher accounts, combining technical depth, data-driven decision-making, and strong relationship management. You will play a central role in optimizing publisher monetization while adapting to regional market dynamics, compliance requirements, and client expectations.
What You'll Do
• Manage end-to-end publisher account setup, optimization, and troubleshooting.
• Execute technical integrations on time with a high standard of service.
• Provide proactive yield improvement recommendations based on performance data.
• Deliver customer support within SLAs aligned to regional business hours.
• Partner with regional Sales and Business Development teams to drive account growth.
• Ensure adherence to applicable regional regulations including GDPR and CCPA.
• Collaborate cross-functionally with Sales, Product, Engineering, and Business Development.
• Produce data-driven reports with actionable insights and competitive context.
• Resolve escalations related to integrations, discrepancies, and brand safety.
• Maintain accurate Salesforce and JIRA records.
• Develop and contribute to region-specific best practices and operational playbooks.
• Leverage AI tools to accelerate analysis, identify optimization opportunities, improve response quality, and streamline recurring operational tasks.
We'd Love for You to Have
• 2 – 7 years of experience in programmatic advertising or SSP/DSP operations
• Strong knowledge of Header Bidding, oRTB, RTB/PMP, and Ad Networks
• Experience with SSPs, GAM 360, and Prebid integrations
• Proficiency in Excel (macros preferred); SQL experience a plus
• Skilled at analyzing complex datasets to identify trends and performance anomalies
• Familiarity with debugging tools such as Charles, Fiddler, and browser console
• Strong understanding of regional ad ecosystems and data privacy regulations
• Fluent in English; proficiency in a regional language is a plus
Additional Informati
📌 Customer Success Operations Manager (Ciudad de México)
🏢 PubMatic
📍 Ciudad de México
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