We are looking for an experienced Microsoft Dynamics 365 Customer Insights – Journeys Specialist with strong hands-on expertise in customer journey design, marketing automation, and customer data migration. The candidate will be responsible for implementing customer engagement solutions and integrating Customer Insights with Microsoft Dynamics 365 CRM.
• 10+ years of overall experience with Microsoft technologies and CRM platforms.
• At least 5+ years of hands-on experience with Microsoft Dynamics 365 Customer Insights.
• Strong experience in designing and implementing Customer Insights – Journeys.
• Practical experience in customer data migration, mapping, transformation, validation, and reconciliation.
• Strong understanding of Dynamics 365 CRM architecture and data models.
• Experience with marketing automation, customer segmentation, campaign management, and customer engagement workflows.
• Experience in requirements gathering, solution design, testing, and implementation.
• Familiarity with Power Platform technologies, including Power Automate and Dataverse, is preferred.




• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Microsoft Dynamics 365 or Customer Insights certifications are an added advantage.

• Design, configure, and implement customer journeys using Microsoft Dynamics 365 Customer Insights – Journeys.
• Manage customer data migration, including data mapping, transformation, validation, and reconciliation.
• Configure customer segments, triggers, journey orchestration, and audience targeting.
• Develop marketing automation workflows for customer engagement and campaign execution.
• Integrate Customer Insights – Journeys with Dynamics 365 CRM and other Microsoft applications.
• Ensure data accuracy, consistency, and integrity throughout migration.
• Collaborate with business stakeholders, marketing teams, and technical teams to gather requirements and deliver solutions.
• T

📌 Microsoft Dynamics Customer Insights Consultant (Ciudad de México)
🏢 COGNATIV
📍 Ciudad de México