Work Model: Hybrid – 3 days onsite per week - Must
Mode of Employment: Full-Time
English Proficiency: C1 (Advanced)
Experience: Minimum 5 years
Description:
- Provide Level 2 - 3 application and production support, investigating and resolving complex technical issues.
- Troubleshoot REST APIs and integrations, including HTTP errors, response codes, latency, and connectivity issues.
- Manage production incidents, perform root cause analysis, and coordinate with relevant teams for timely resolution.
- Analyze Kubernetes and container logs to identify application failures, performance bottlenecks, and infrastructure-related issues.
- Monitor application performance using APM tools and distributed tracing platforms,
preferably Dynatrace.
- Identify recurring incidents and contribute to permanent fixes, automation, and continuous service improvement.
- Collaborate with development, SRE, DevOps, and platform engineering teams to troubleshoot complex production issues.
- Use Python or Node.js to understand application behavior, analyze logs, and support troubleshooting or automation tasks.
- Maintain incident documentation, troubleshooting guides, and knowledge base articles.
- Follow established incident management, escalation, and service management processes.
📌 DevSec Support Engineer at Benito Juarez, Mexico City - Hybrid (Gustavo A. Madero)
🏢 mroads
📍 Gustavo A. Madero
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