Join a team that puts people at the center of everything.
At TLNT, we believe that recruitment is more than just filling roles — it's about connecting humans with humans. We're a people-first organization partnering with top U.S. companies to help them grow by attracting exceptional talent, and we know that the right content can open the right doors.
This is an excellent opportunity to grow your career with a leading US-based company — fully remote.
You'll join an early-stage, AI-first healthtech startup building the technology platform for specialty medical clinics — practices where patients often travel across borders for treatment. One product replaces scattered WhatsApp threads and days-late PDF quotes: a CRM, a fully branded patient portal, AI coordinators that answer patients in real time, and automation, all HIPAA-compliant. Clinics on the platform report turning roughly 70% more inquiries into paying patients within six months.
As Customer Success Manager,
you'll own each clinic's experience from signed contract through go-live and beyond. This is a true hybrid role: you're the clinics' main point of contact — running onboarding, training their teams, and making sure they get real results — and you also own the technical side of implementation: setting up integrations, configuring the platform, and finding and fixing issues before they reach engineering.
You'll work directly with the founders in a small, fast-moving team and help shape how the company onboards and supports clinics as it grows. Many of the clinics, across North and Central America, are Spanish-speaking — so you'll move between English and Spanish every day.
What You'll Do
- Onboarding, end to end. Own onboarding for every new clinic, from kickoff to go-live.
- Platform setup. Configure each clinic's branded patient portal, AI coordinator, and automations.
- Integrations. Connect clinic channels and tools — WhatsApp, email, phone (Twilio),
📌 Customer Success Manager (México)
🏢 TLNT Group
📍 México
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